Refund policy

Return and Refund Policy | سياسة الإرجاع والاسترداد

Effective date: This policy takes effect when published.

English

At JMF, we care about the quality of our products and your experience. Please inspect your order when it is delivered and contact us promptly if an item appears damaged, incorrect, or defective. This policy does not remove or limit any consumer rights that apply under Egyptian law.

Returns that are not required by law

JMF does not offer additional voluntary returns or refunds beyond the rights provided by applicable law. Requests to return or exchange an item because of a change of mind will be handled in accordance with Egyptian Consumer Protection Law No. 181 of 2018 and its executive regulations. This generally includes a right to request replacement or return and recovery of the purchase price within 14 days of receipt, subject to the exceptions set by law. A return may be excluded where a statutory exception applies, including because of the nature or packaging of the item, perishability, a consumer-caused change in its condition, or a valid custom specification. We do not assume that every cosmetic or personal-care product is automatically exempt.

Defective or non-conforming items

If an item is defective or does not conform to its stated specifications, you may request the remedy available under applicable law. Egyptian law generally provides a 30-day period from receipt for replacement or return and refund for defective or non-conforming goods. Where the law requires a remedy, JMF will handle it without charging the consumer additional costs. A request to report visible delivery damage or an incorrect item on the delivery day helps us investigate quickly, but it is not a cutoff that removes any longer statutory right.

How to contact us

Email info@jmf-eg.com or call 01031325645. To help us locate the order, include your order number, the name used at checkout, the delivery date, a short description of the issue, and photos if available. Please contact us before sending an item so we can provide the appropriate next steps. We will review the request under the applicable legal rules and explain the available remedy.